[SC-Help] Re: How to contact somebody sending a complaint.

[Graeme Leith]

Benoit Panizzon wrote:
> Hey all
> 
> We're an ISP and Spamcop Complaints get into our Tracker System, generating 
> an Auto-Reply to the sender with an Incident ID.
> 
> This caused Spamcop to drop all Emails from our Tracker System, as most 
> customer apparently do not want to get any reply (not even results) about 
> the complaints they sent.
> 
> 
> Now we got a bit a strange complaint where I would need to contact the 
> person sending that complaint.
> The Email is Munged and except of the receiving server I can't find any 
> information to identify the address involved.
> 
> Is there a way to contact the person submitting the complaint?
> 
> Is the id at reports.spamcop.net valid even if answered from a different email 
> address or is just everything dropped once an ISP is set to 'drop'?

Replying to the complaint should get your message to the person that
reported it. The message goes through a blind redirector and is
forwarded to the reporter. I report about 100 spam emails per day and
only get a response from the ISP involved about once every 6 months or
so, but the mechanism does work.

That said, the reporter has no obligation to supply you with additional
information. You should be able to track the message source by looking
at the headers sent to you. If you're looking for the email address
involved in order to listwash, you're probably not going to get it.

If you are getting rejects when trying to reply to the report, try
writing to deputies >at< admin.spamcop.net and asking for the
information you think you need.