[SC-Help] Re: How to contact somebody sending a complaint.

[Daniel W. Johnson]

Benoit Panizzon <usenet-20041007 at spam.woody.ch> wrote:

> Hey all
> 
> We're an ISP and Spamcop Complaints get into our Tracker System, generating
> an Auto-Reply to the sender with an Incident ID.
> 
> This caused Spamcop to drop all Emails from our Tracker System, as most
> customer apparently do not want to get any reply (not even results) about
> the complaints they sent.
> 
> 
> Now we got a bit a strange complaint where I would need to contact the
> person sending that complaint.
> The Email is Munged and except of the receiving server I can't find any
> information to identify the address involved.
> 
> Is there a way to contact the person submitting the complaint?
> 
> Is the id at reports.spamcop.net valid even if answered from a different email
> address or is just everything dropped once an ISP is set to 'drop'?

By "drop" are you referring to the tendency of most people to have the
first option below selected in their preferences?

Report reply handling

* Forward only replies from sentient people
* Forward replies from people and robots


If that's all, the instructions in
http://www.spamcop.net/fom-serve/cache/96.html should be a good starting
point.

Since abuse and other role addresses often get forwarded to one or
people who actually handle the mail, I would be surprised if they cared
about the return address matching.
-- 
Daniel W. Johnson
panoptes at iquest.net
http://members.iquest.net/~panoptes/
039 53 36 N / 086 11 55 W