[SC-Help] Re: How to contact somebody sending a complaint.

[Benoit Panizzon]

Graeme Leith <glnews030922 at highspot.net> wrote:

> That said, the reporter has no obligation to supply you with additional
> information. You should be able to track the message source by looking
> at the headers sent to you. If you're looking for the email address
> involved in order to listwash, you're probably not going to get it.

Hehe, no. Not at all.

We're hosting the 'spamvertized' website. It is the Website of a Medicinal 
Magazine.

After the complaint we asked our customer why he sent spam. His reply way: 
This is not Spam. We sent this Email to all of our registered customers. 

So now I would like to ask the complainer if he is not maybe really a 
subscriber of that magazine. And thus should not have reported this email as 
spam as there is a relationship between the email sender and recipient.

But without his email address I can't contact him, and I can't ask our 
customer for more data like when and how he did subscribe to that magazine 
and agree to get email news.

Well, maybe it's best just to drop that report and flag it as 'not spam' in 
Spamcop.

Regards
-Benoit-