[SC-Help] Re: How to contact somebody sending a complaint.

[Mike Easter]

Benoit Panizzon wrote:
> Mike Easter
>> Benoit Panizzon wrote:

>>> Is the id at reports.spamcop.net valid even if answered from a
>>> different email address or is just everything dropped once an ISP
>>> is set to 'drop'?
>>
>> I don't understand 'drop' in this context.  Maybe you mean
>> blocklisted.
>
> Maybe.
>
> My Question is:
>
> If abuse at example.com ist blocklisted because of the sayd auto 'ack' of
> incoming complaints. Would an reply sent from
> 'someotherguy at example.com' sent to the same ID also be blocked?

The SCbl spamcop blocklist is a DNSbl of IP addresses, not email
addresses in the From or similar.

> Does spamcop block the sender address 'abuse at example.com' or does it
> block everything sent to ID at reports.spamcop.net because it knows it
> sent that complaint to abuse at example.com.

SpamCop the blocklist doesn't block anything.  People use blocklists as
part of a system for handling their spam.  SpamCop the mailservice tags
mail based on blocklists and other characteristics.  Your issue about
reports is with spamcop the parsing and reporting service.

The business of your mail to a report address is mostly a separate
subject than your mail being affected by being on a blocklist because
your mail to a report address is an issue involving the spamcop
spamreporting system.^1

Your mail to a report address is challenged when a reporter has accepted
the default configuration for that.

If your system does a lot of autoacking for various reasons, it might
get blocklisted for the reasons I posted earlier.

^1 SpamCop is a parsing and reporting system, a mail filtering and
reporting service, and the maintainer of the spamcop blocklist.

-- 
Mike Easter
kibitzer, not SC admin