[SC-Help] I know you're tired of hearing this, but ... re FAQs

[Pop]

Hi,

I know this has been agonized over and over and talked 
about ad-infinitum and any suggestions are probably too 
late, but I'd like to make ONE more post about 
spamcop's Help areas. My input was always ignored 
previously and rationalized away, so the confusion I 
tried to point out still exists, IMO. Please, no 
flames, they just waste ether and are wasted on me; 
they're just not effective. It's just MO, but, I 
believe, valid.

I guess since I've posted previously and the FAQs are 
basically "set" now, this'll be the last time I post 
aout them, but a comment from a poster in a recent 
spamcop. thread prompted me to write this.

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I'd like to provide you with a scenario in order to 
attempt bringing people along to my own view here. 
Let's say I'm a newbie (I'm really not much more than 
that) with a few spam reports under my belt. I don't 
know much about forums: These are forums for all I 
know. Anyway, I've heard a lot about spamsop and read 
the groups for awhile now, and now believe I know what 
questions I should ask. Or, at least enough to be 
dangerous.

I jump to the opening page:

spamcop.net/ = great page, great layout, looks good, 
informative, descriptive link names; I like it. So, I 
click to go to Help and end up at:

http://www.spamcop.net/help.shtml

First screen looks good: TOC looks very useful, a TOC 
with major entries below it and everything. Good show! 
Since I'd like to know more about the parsing and 
reporting aspects, parsing and reporting looks to be 
right up my alley! Funny format for a TOC, but ... oh 
well.

So, I go to

http://www.spamcop.net/fom-serve/cache/1.html

But, what's that on this page: A more detailed TOC? Of 
what? Doesn't look like a TOC. The link names are some 
different, some the same, as back on the previous page.

Is THIS the FAQ, or are those links all FAQs? If the 
links are all FAQs, then where's the rest of the TOC 
gone to?

Is this a TOC of FAQs? If so where are the other links 
that were on the preceding page?

So, on the previous page, TOC is a TOC; for what?

So, jumping back to http://www.spamcop.net/help.shtml, 
I look closer. Oh! It's a TOC of FAQs! I see! So, if I 
go to the TOC link, I should get a detailed TOC, 
showing all the major links listed here, right?

Well, when I go there, to 
http://www.spamcop.net/help.shtml it's not a TOC. Well, 
when I click any of those links, Parsing and Reporting 
Service, it looks more like a how-to set of links than 
it does a FAQ about spamcop parsing and reporting 
services. Hmm, yeah, I need to know how to use them, 
but that's not what I was looking for.

OK, I want to know about spamcop parsing and reporting 
services. not how to use them. Where do I go? So, I 
back up to 
http://www.spamcop.net/fom-serve/cache/1.html and 
seeing nothing else related, go on back to 
http://www.spamcop.net/fom-serve/cache/1.html. Hmm, 
according to that page I've been to the first link 
under the TOC link, but ... where's the FAQ on the 
actual parsing and reporting service vs the how-to-use 
it?

Now I'm lost, so I try the Search box for ;parsing and 
reporting;.

Oh, cripe, it's a Google search! Look at all those 
hits! No help there, for a newbie like me who hasn't 
had much success with google yet and thus no faith in 
it! Not what I expected.

I'm lost! Help! And the more I look, the more 
frustrated I get, and the less I comprehend of what's 
really going on . I'm lost.

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