[SC-Help] Re: I know you're tired of hearing this, but ... re FAQs

[WazoO]

"Pop" <nobody at devnull.spamcop.net> wrote in message
news:d9h7om$9nh$1 at news.spamcop.net...
>
> I know this has been agonized over and over and talked
> about ad-infinitum and any suggestions are probably too
> late, but I'd like to make ONE more post about
> spamcop's Help areas. My input was always ignored
> previously and rationalized away, so the confusion I
> tried to point out still exists, IMO. Please, no
> flames, they just waste ether and are wasted on me;
> they're just not effective. It's just MO, but, I
> believe, valid.

Actually, this same discussion is going on "over there" at
http://forum.spamcop.net/forums/index.php?showtopic=4387

> I guess since I've posted previously and the FAQs are
> basically "set" now, this'll be the last time I post
> aout them, but a comment from a poster in a recent
> spamcop. thread prompted me to write this.

The current situation: I can modify existing files in the
Forum, but currently don't have "write" access such that
I can "add" new files to the program set.  Stuck there
until JT changes some bits.

As I've said many times before, the FAQ in the Forum
was created one Saturday morning, using the www.spamcop.net
as the starting point.  This was in answer to the years of
complaints about the FAQ-O-Matic thing not working,
always out of date, incomplete, etc.  Stated then and stated
now, that work was never intended to be "the final
solution" ... bit the story-line you present in your "can't
find my way around" is in fact solved by the single-page
form found in the Forum.

The/My plan at this point .. when JT gets around to either
moving some files for me or flipping some permission bits,
the Forum will get a "portal" page ... basically a web page
with various informational bits, links, data, etc ... the Forum
itself will be just another link from the page.  Part of this
"portal" page will be a (intended) short FAQ to handle
the normal "who the hell is SpamCop?" visitor.  When this
gets put into place and worked over, then Julian, Deputies,
IronPort, etc. will be taken to task once again to make
changes to the already referenced www.spamcop.net
page (and Help pages)

I have to note that the statement "FAQs are set" does
not apply to the list of questions in the Forum version.
I update that page on a regular basis, which has also
led to the "it's too damn big" issue.

Again, still waiting for JT to do something, but the next
step was going to be converting the Glossary page to an
HTML linked set-up .. once again, it's gotten too big in
the format that it's in now .... once that action was
accomplished, I was then looking forward to trying to do
the same with the Forum FAQ.

I will also note that you are one of the very few people that
ever made a comment on the request for input on JT's
offer to go the extra mile and buy some other software
to be used to build a knowledgebase ... not sure I follow
that your previous was ignored or rationalized away ...

I'll just repeat, the www.spamcop.net FAQ has been
a source of complaints since day one, I did the Forum FAQ
as an alternative, I did get the Forum links to point at the
top of the Forum back when IronPort assigned the
additional task to one of their staff to go through the
www.spamcop.net FAQ .... thus allowing access/view
of the complete Forum structure (that also has expanded
much since then) ... point being, there are other resources
available, there is still on-going work in some areas, and
input is taken ....