[SC-Help]
Re: What can/should I do if I mistakenly report a message as spam?
ScrapeThis
y33sw5g02 at sneakemail.com
Tue Mar 29 16:43:40 EST 2005
"Donna" <donna at v1.wustl.edu> wrote in message
news:d2brlo$38v$1 at news.spamcop.net...
> Hi all,
>
> Usually, I'm pretty careful before reporting messages as spam, checking
> both the user and subject to make sure it's really spam. This morning,
> though, I was a bit trigger happy, and I reported a message from Amazon
> Marketplace as spam. It was a survey asking for feedback on the seller,
> and since I use the ratings, this is a valid message. But by the time I
> realized it and deselected the check-box for that message, it was too
> late. Is there any way I can retract that report?
>
> Donna Hanlon
> donna.hanlon at spamcop.net
>
Donna,
You should start by emailing the SpamCop deputies (@spamcop.net) along with
the tracking info... then send a follow up email to the provider you sent
the complaints too... and explain that this was a false report, include
reporting ID and Tracker info... you may also want to email Amazon incase
they try and unsubscribe you after this report...
Being proactive about this will probably lessen the penalties that the
deputies have to take according to the SpamCop TOS...
http://www.spamcop.net/fom-serve/cache/125.html (Bottom of Page)
Misreporting Spam.
Calling something spam when it is not spam is harmful. Erroneous reports
cause abuse desks to take SpamCop reports less seriously; they also lead to
the unjust and unfair suspension or termination of the reported account.
SpamCop's maintainers and deputies must handle erroneously filed reports,
which is not an effective use of SpamCop staff resources. Additionally, spam
reports feed the SpamCop Blocking List (SCBL). Erroneous reports make the
SCBL less accurate and potentially cause thousands of sites to block
mistakenly wanted, solicited email. For these reasons, there are penalties
for violating the rules that have been set forth here and in the Acceptable
Use Policy.
Free Reporting Service Users:
SpamCop will ban users of the free reporting service who violate these
rules.
Paying Reporting Service Members:
SpamCop may fine, suspend or terminate the accounts of paid members who
violate these rules.
(Flat rate) Mail Service Subscribers:
SpamCop will revoke access to the (free) reporting service for
subscribers to the flat rate mail system who break reporting rules.
Subscribers may continue to use the mail service (with CESMail) but are not
be able to use the reporting system.
Users should consult the FAQ or the forum if they have any question about
SpamCop policy. If in doubt, users should ask before acting. We do not want
to take discliplinary action against our users.
Cheers,
ScrapeThis
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