[SC-Help] Re: No Submission Returns from SpamCop

[Canopus]

SpamCop Admin on 23/05/2005 wrote:

> aamta03-winn.mailhost.ntl.com is rejecting all mail from
> 64.74.133.248.  I'm getting the same bounces from ntlworld.com users
> trying to reset their passwords.
> 
> I'm trying to contact them but I'm not hopeful.  All I can suggest is
> that users hammer them until they fix it.
> 
> - Don -

Trying to contact them through their web forms, the only way besides
costly phone calls, is a nightmare and the only replies I get are,
quote in part:

"Due to the security procedures we have in place at ntl:, in compliance
with the Data Protection Act, we cannot accept any change of
information regarding customer's personal or account details via e-mail.

"In order to maintain security we ask our customers to call us on 0800
052 2000 or 0044 1256 751 045 if calling from outside the UK and we can
then proceed with the relevant changes.

"Our customer service team will be more than happy to explain or
resolve any billing queries or make changes to your account or package
and provide details once the relevant checks have been passed...."

Which as you can see is totally irrelevant to the topic.  Either no one
is bothering to read the feedback or they are using these rote replies
to avoid answering the question.

NTL users who are having this problem may like to try the forum at 
http://www.chetnet.co.uk/portal/
where I have heard some very helpful people with contacts inside NTL
hang out.

Rob