[SC-Help] Re: Bounce error

[Ellen]

"Keegi" <keegi at dot.invalid> wrote in message
news:dkviur$886$1 at news.spamcop.net...
> Hi, Spamcop's Report Spam page declares (instead of usual spam reporting
> form):
> ----
> Bounce error
> Your email address, <removed>@spamcop.net has returned a bounce:
> Subject: Delivery Status Notification (Failure)
> Reason: 5.1.0 - Unknown address error 550-'5.5.0 Permanent failure,
> closing connection. c5si1502657qbc'
>
> Please ensure your email account is reliable, then click below:
> [Problem resolved]
> ----
>
> Well, from the given information it is not entirely clear, what should I
> do. I have definitely not resolved any problems with any of my e-mail
> accounts, so clicking that button does not seem right...
>
> The e-mail address that it reports to bounce, is my spamcop's e-mail
> address, so if there is problem with that account, who should I talk
> with? Or was it just temporary SMTP server failure and I should go on?
>

That shows up when the system attempts to send mail -- a response to spam
submissions for example -- to the email address you registered with the
system. It might be a transient failure -- click the link to re-enable the
account and see if it happens again. If it doesn't happen again it was
transient and you can ignore it. If it continues to happen then there is
some reason why SC cannot successfully send mail to that address and then
you can write to service <at> admin.spamcop.net and include your registered
SC email address and Don will work with you on getting the issue resolved.

Ellen
SpamCop