[SC-Help] Re: Advice on removing IP Address from SPAMCOP

[Mike Easter]

Mike McCannish wrote:

> On Monday my IP was added to the SPAMCOP DB. We successfully managed
> to delist our mail server but today we found ourselves back on the
> list.

Delisting shouldn't be your goal.  Your goal should be to stop the
behavior of the server which is causing the problem of hitting spamcop
reporters and spamcop spamtraps.

> The entry is:-
>
> http://www.spamcop.net/bl.shtml?62.189.137.201

When you follow that link you get to a page you should read and you also
get links to more pages you should read.  I'll post some of that here in
case you didn't follow the links or do the reading yet.

> I would like to know how I go about removing our server from this list
> (we no longer have an option to delist) as we can no longer send
> email.

Good that you can no longer delist.  Good that you can no longer send
mail.  Now maybe you will do what you are supposed to do, which is not
delist but to stop the abusive behavior.

> I spoke with the support company who look after our Trend IMSS server
> and they said it was configured correctly

Who will figure out who is right and who is wrong?

http://www.spamcop.net/w3m?action=blcheck&ip=62.189.137.201
>>
  62.189.137.201 listed in bl.spamcop.net (127.0.0.2)
  System has sent mail to SpamCop spam traps in the past week (
  It appears this listing is caused by misdirected bounces. We have a
FAQ which covers this topic:
http://www.spamcop.net/fom-serve/cache/329.html#bounces  Why
auto-responses are bad (Misdirected bounces). Please read this FAQ and
heed the advice contained in it.
  System administrator has already delisted this system once
  Because of the above problems, express-delisting is not available
  In the past 3.7 days, it has been listed 3 times for a total of 25
hours
>>

> and we should look at our
> internal SMTP gateway (GroupWise). We have not changed anything on our
> system for over a year so this is confusing me.

You and groupwise and Trend need to get straightened out all together

> In addition to receiving advice on how to remove our IP from the
> Database, is there anyway we can see who reported us in the first
> place?

There is only one important thing.  Fix the problem.  It isn't important
who reported, because spamtraps alone are enough to get you listed.  It
isn't 'worthwhile' to delist.  Delisting will occur automatically when
the problem is fixed.

You've got your priorities all mixed up.

> Any advice greatly appreciated.

-- 
Mike Easter
kibitzer, not SC admin