[SC-Help] Re: What's wrong now, Spamcop?

[Mike Easter]

Jeff wrote:
> Now I have submitted spam two different times and I am NOT
> getting the Spamcop reports back at all!!  They still have not
> arrived as of this evening either.


Mike Easter wrote:
> Jeff wrote:

>> I went to webparser page and there was unreported Spam

> now we have determined the point in the chain I described is the
> step where SC mails to you.
>
>>> Did you check on your email address in preferences?
>>
>> I just checked it and saw the following problem
>>
>>> Bounce error
>> Your email address, dogs32 at hotmail.com has returned a bounce:
>
> Clearly that creates a problem.  Also it sets a bounce flag that
> causes SC to not send to that address until something gets reset --
> but I don't know how to achieve the resetting yet.

Here's what the faq sez about that
http://www.spamcop.net/fom-serve/cache/231.html   If that address starts
bouncing or we don't receive a reply to a query sent your way, the
account will be suspended.

So the suspending of the account is the bounce flag I mentioned.

In the forum troubleshooting description at
http://forum.spamcop.net/forums/index.php?showtopic=1848

<sNip>
Q: I am a Spam Reporter. I am sending my Spam Submissions to the correct
submit.16charANcodeNMBR[at]spam.spamcop.net email address, but I'm not
getting a "Report Spam" Link or a Response.

A: There are multiple points of potential failure in the email
submission loop. See link to Explanation of Route between Reporter and
SpamCop and where things can go wrong. TECHNICAL DETAILS are below.
</sNip>

... Wazoo describes the bounce problem resolution

<SC message>
Bounce error
Your email address, your secret email address here has returned a
bounce:
Subject: subject of problem email message here

Please ensure your email account is reliable, then click below:
</SC message>

... which also has a 'problem resolved' button you can click to reset
the suspension problem.  Wazoo sez // Once the "Problem resolved" Button
has been clicked, you should get a response "Bounce flag reset, thank
you." Clicking the "Problem resolved" Button tells the Service that the
"problem with bouncing from your secret email address has been resolved"
and the Service will start to send your email to your secret email
address once again. //

... which is a different description of what you said you saw, because
you were describing the DSN [delivery status notification - failure]
message rather than a SC message with a resolution button.

Wazoo sez that bounce error message appears at the page where you would
paste a spam to be parsed  http://www.spamcop.net/

-- 
Mike Easter
kibitzer, not SC admin