[SC-Help] Re: Quick reporting data Reports

[Garen Erdoisa]

SpamCop Admin wrote:
> Early Friday evening, we were able to remove the code that caused all
> the trouble and revert everything to the way it was.  Everybody should
> be back to normal now.
> 
> I'm really sorry about all the trouble.  We haven't given up on the
> user option, but it's just not ready for prime time yet.  Hopefully,
> it won't be too long before you can disable the "Quick data report"
> responses from the system if you want.

Don;

This is not a problem from where I sit as it did not affect me in any 
way. I have been following the discussion in other threads about how it 
has affected others though. Reverts are always messy things.

Might I suggest implementing some standard software quality controls? 
You should be able to avoid similar issues in the future if you do 
simple little things like code reviews of changes, then a period 
internal alpha testing followed by a period of public beta testing of 
your changes before going live with it for everyone. I'm sure there are 
plenty of people here who would be more than happy to beta test changes 
for you guys. The absolute last thing a business such as yours needs is 
bad publicity due to fubar and clusterfraq issues. (Hmm, I wonder if 
clusterfraq is a new word...I kinda like the sound of it!)

As I see it spamcop.net has become a sort of defacto privately operated 
clearing house for email, and as a checkpoint for abuse reporting.

Since you are handling mail for so many people, you might also want to 
look into getting an iso9001:2000 certification to proudly display on 
your website. I know from experience that just going through the 
application process for such a certification can uncover many internal 
issues that need fixing, and must be dealt with before they'll even talk 
to you about issuing such a certification.

Also, getting such a certification may enable you to bring in major new 
business as new clients who won't generally even consider doing business 
with companies that are not iso certified.

> 
> When it's ready, you'll see the option appear in the "Report Handling
> Options" section of your Preferences when you log into your account at
> http://www.spamcop.net/
> 
> - Don -

--
Regards
Garen