[SpamCop-List] Re: Reporting to yahoo or hotmail

[John E. Malmberg]

nospam wrote:
>>
>>Oops. My bad. Just searched - that was the address. I tried to tell them
>>THREE TIMES that there was a whois that used a hotmail contact address
>>and that was a violation of their TOS. Each and every response was, "the
>>spam was not from our member." They had NO idea what I was talking about.
>>
> 
> Same Reply I get every time for this type of TOS violation from BOTH Yahoo
> and Hotmail. Do you have some special boiler plate that gets the proper
> attention?

When hotmail abuse mis-handles a call, the reply I send goes to the 
microsoft.com abuse address as a copy.

If the spammer is selling pirated copies of Microsoft software, make 
sure that you mention that.

Microsoft then sends an auto-ack saying that I should have sent the 
request to the hotmail.com, which I reply to stating that hotmail is 
mishandling the issue.

That usually gets a human involved to get the issue fixed, and things 
tend to improve.

Hotmail also sends me surveys for at least 50 percent of the larts that 
I send to them, and apparently the pay for the abuse employees is 
heavily dependent on the results of those surveys.

I find when I mention that mishandling the call will result in a bad 
feedback rating for the survey, it is never mishandled.

That said, I have not had an issue with Hotmail obviously mishandling an 
abuse issue in well over a year.

Yahoo has also seemed to developed a clue about terminating drop boxes 
for Nigerian 419 scammers.  Of course the lart to them is CC: to the 
U.S. Secret Service address.

So on the whole, I have not had an issue with either ISP's handling of 
larts.

-John
wb8tyw at qsl.network
Personal Opinion Only