[SpamCop-List] Re: Cant email from Tmobile hotspots - putting me out of business

[Tom]

On Fri, 20 Feb 2004 11:42:10 -0800, Mark Riffey
<myinitialsATgranitebeardotcom at biteme.com> wrote:

>Why are T-mobile hotspots listed as spam sources? 

I don't know, but I suspect because someone is using them to send
spam, or they may have compromised systems, which are relaying the
spam from sources unknown.

Whenever a service is listed, then you need to lodge a complaint to
that service.
>
>How in the world is anyone traveling on business supposed to maintain
>contact with their customers, employees, fellow staff and family when
>tmobile is listed? Use dial up? Get real. 

I don't know if tmobile provides general access to the internet, or
what, but the following may or may not apply, depending upon what
tmobile offers.

Surely tmobile isn't the only choice for e-mail service? For instance,
I maintain an account with a private ISP (local to me) and have them
host my web site, including my mail accounts. I can get to it from a
portable with my mail program (Forte's Agent), read, and send mail. I
don't use my ISP to access the internet (I have a DSL account through
SBC/Yahoo, but do not use the Yahoo account for mail or any other
purposes.

What you may want to do is establish a domain and home page, complete
with e-mail, through a trusted ISP (one with which you establish a
working relationship... and learn what their attitude toward e-mail
advertising is...) Make sure you can reach your e-mail account with a
package like Agent (it is relatively inexpensive and has all the
advantages of a major mail system in that it won't launch anything
unless you tell it to).

>
>With tmobile listed as a spammer, every Kinkos, Borders, airport lounge,
>most airport public areas and a ton of other places are now useless for
>sending valid email to people. 

Yup. You need to let Kinkos, Borders, airport lounges, et al, know of
the problem. Ask them what they plan on getting their systems
"cleaned" of the problem. The problem isn't spamcop's or any other
blacklist provider... it is the system you are using. So, your
complaint is with them.
>
>What can be done to resolve this? It is killing my ability to communicate
>with customers, staff and family when on the road. It is costing me money
>and time every day, plus it is causing my customers and others to think I
>am ignoring them when on the road, because I cant get email to them. That
>is NOT my impression of the purpose of Spamcop.

Complain to the folks who support tmobile.

Get another means to email your customers - one which you know will
not be used as a source of spam.
>
>Disappointed and frustrated,

I can understand the frustration. However, spam is a major problem and
one which has not been adequately addressed.

Another possibility, especially if you are a citizen of the U.S., is
to complain to the representatives and senators at a federal level and
your state attorney generals office on a state level for not seeing to
it that the CAN-SPAM act is enforced with vigor.

So... you have two options by way of complaint: 

1 - to tmobile and the providers of their service. Don't just complain
at the desk clerk level, but all the way up to local and regional
management.

2 - to those who have created a law that is not being enforced and
request satisfaction... you have sufficient complaint and if they fail
to listen (or act), you have reason to support their opponents in any
upcoming elections and make it known to all why you support them...
(of course, you might want to get a commitment from their opponent,
too).

Spamcop is not your enemy and it cannot do anything for you. It
provides a mean by which average netizens can report the system which
produce spam. A system like tmobile is ripe for abuse and should be
recognized as such. 

If spamcop were to make exceptions because certain individuals decided
that their service should be immune, then what would be the point for
spamcop's existence?