[SpamCop-List] Re: Er... purpose of .spam
kronatech at administrator.com
Mon May 17 16:30:17 EDT 2004
"Miss Betsy" <nobody at spamcop.net> wrote in message
news:c8ahfe$8cn$1 at news.spamcop.net...
> I am glad that you can put an ')' on that tale now!
> One thing, if you can, is to educate your users that blocklists are
> 'the' answer to spam. Encourage them to think the 'false positive'
> is using an irresponsible (or incompetent - or, in light of your
> experience, a newbie admin) and give them enough education to
> explain to the 'false positive.' And encourage them to be more
> competent users.
When an account is created for a user, the system sends the a greeting
message which is 'compiled' from two documents (optionally any number of
documents). One is their account info (less their password), and the other
is a set of instructions (quite lengthy) on how to use the webmail, set up
their Outlook/OE accounts for IMAP, use embedded commands in special email
messages to adjust their accounts settings (optional), etc. Something which
is not covered (and I definitely don't have the experience for Linux/??
users) is detailed information about how to block or fight spam at the
user-end. While I can take all the precautions in the world on the
server-end, I can't well advise them in any 'welcome documents' of how to
proceed as a user. There are so many email apps that people can use, all the
way from biggies like Outlook to clients I wouldn't have a clue about which
run on Linux or MacOS or PalmOS or PocketPC... not to mention their
cellulars and other 'mobiles'. Then we have the list of software apps I've
never even looked at, like the ones you regulars seem to discuss frequently,
which are some kind of 'email firewalls' and other client-side blocking
I would love to provide information which helps to 'learn them' but It's
quite an undertaking and for me to make a one-size-fits-all welcome message
would (I think) be very vague and generalized - likely defeating it's
purpose, as many wouldn't understand it or recognize the instructions, due
to the variety of software and settings.
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