[SpamCop-List] Re: make it clear

[WazoO]

"Mike Easter" <MikeE at ster.invalid> wrote in message
news:dco1fh$ud2$1 at news.spamcop.net...
>
> I'm sure that 'everyone' wishes that anyone who would want to be a
> reporter, or a user of the SCbl, or anyone who was every affected by the
> SCbl, be it admin or user, would be able to go to the 'real' web faq and
> 'instantly' and painlessly and easily navigated to exactly the page
> where they would be able to immediately read a crystal clear and
> succinct uptodate explanation of whatever it was they wanted to know.

And it was due to the complaints of the "hard to navigate" amd "not
up to date" that caused me to toss together the single-page version
offered up in the Forum.

> The way to do that would be to have a faq which was up-to-date,
> intuitively organized, and frequently reorganized and clarified and
> amended.

and as far as I can tell, the FAQ in the Forum meets at least most
of those requirements.  Lacking is the input from others to flush it
out ... just yesterday was a suggested entry on "forwarding e-mail
from PINE" .. answering a user-query from back in August on if
it was possible to do multiple e-mail submittals ....

> The forum is also a rough approximation of a place to create some
> dynamic adjusting and pinning to the faq -- but it in no way resembles
> what I described above about a real faq -- properly organized for
> natural and intuitive navigation and enabling immediate and simple
> introduction to the answer.

As stated a few times before, JT offered to blow the money on a
knowledgebase tool (pulling in your magical oak tree reference) ...
but feedback on that query has been next to nill .....

> The forum is not a faq, and it also isn't some kind of magical oak tree
> that we used to joke about here.

True, but the Forum offers a version of 'the' FAQ that incorporates
the one you call "the real FAQ" .... It's "all" there plus what continues
to be added ....

> The magical oak tree that I refer to harkens back to a time when people
> could write a question into a box that was an entry to the mailing list
> of the newsgroup.  Often it seemed that those who so subscribed fully
> expected that if they came back to that page, there would be an answer
> waiting for them.  It reminded me of a condition of someone coming along
> to a magic oak tree, leaving a note inside a knothole, and coming back
> to the hole later and finding their answer inside.

Amazing to note that Microsoft still offers the same, some weird web
interface to their newsgroups ... and still there are folks asking why
all they see are questions, never any answers provided ... not knowing
that if they hit the "+" at the left of the subject line, that all the
answers would "magically" appear ....