[SpamCop-List] Re: make it clear

[WazoO]

"Mike Easter" <MikeE at ster.invalid> wrote in message
news:dcp3pe$m0f$1 at news.spamcop.net...
> WazoO wrote:
>
>  Forum navigation is kludgy.

no argument here <g>

> > As stated a few times before, JT offered to blow the money on a
> > knowledgebase tool (pulling in your magical oak tree reference) ...
> > but feedback on that query has been next to nill .....
>
> I don't know what kind of money needs to be spent.  Maybe none.  I would
> think that properly constructed webpages wouldn't be any money spent at
> all, but someone's time and authority to do so.   The idea that you have
> to have an attorney's approval to change a faq page is absurd.

JT'd suggestion / my query for input was looking at "Lore" ...
example found at http://docs.invisionpower.com/kb/
Technically, I'll jump up and say that this particular knowledge base
also sucks, but again, based on lack of input.  Very few of the issues
I've run into (and those posting in the support forums there) are
actually addressed in this 'tree' .... (though allegedly the upcoming
version will be much better documented) .. issue driven by the
same scenario as SpamCop ... one magical programmer that
is too busy coding to waste time trying to keep up with
documentation ... <g>

> I was surprised at finding the MS webforum the other day.  I'd only
> participated in the nntp newsserver groups.  It also navigated poorly.

It was the newsgroup posts by folks using that interface that
had me confused ... again, that "can't see this anywhere" while
I'm looking at the same query 320 time in the last 400 posts
(oly a slight exaggeration <g>)

> Also the search tool in the forum works poorly.  The other day I gave up
> on it and googled for the term using google web advanced limited to
> forum.spamcop.net.  No I can't remember the example.  I wanted a short
> phrase in quotes and it included short words or a short word and that
> was unacceptable.

a mysql thing, no indexing words 3-letters or less ... thus the
inclusion of the Google search function at the top of the
Forum screens.  As far as that goes, I couldn't find one of
my own posts using either the Forum search tool of the
Google interface ... obviously forgetting my own 'magic'
words for a successful search ... had to do the research
once again to come up with the needed data ....