[SpamCop-List] Re: system problems?

[Jeff G.]

"John Anderson" <nobody at spamcop.net> wrote in message
news:dn7llq$1qj$1 at news.spamcop.net...
> An error occurred while processing your request.
> Reference #97.8042d33f.1133992346.e76741
>
>
>
> This is what I get trying to login!

Yes, there was a drop (SpamCop Parsing and Reporting System Outage AKA
"down and dead" status) at the time per
http://alpha.cesmail.net/graphics/spamstats.gif , displays of it at
http://www.spamcop.net/spamgraph.shtml?spamstats and
http://forum.spamcop.net/forums/index.php?showtopic=5247 and
http://forum.spamcop.net/forums/index.php?act=module&automodule=custom&page=stats ,
and my analysis in the Announcement at
http://forum.spamcop.net/forums/index.php?showtopic=5288 (specifically
at
http://forum.spamcop.net/forums/index.php?showtopic=5288&view=findpost&p=37370 )
.  Also, please be aware of the following Post by Don at
http://forum.spamcop.net/forums/index.php?showtopic=5514&st=0&p=37151&#entry37151 .

----- Begin Quote -----
Those errors *can* be caused by an Akamai server with a problem, but it
is extremely rare, and always isolated.

What you're seeing is the result of SpamCop being down and dead at the
time. It's caused by our database crashing, which brings down the whole
system because the database is the heart.

Fortunately, we have developed alarm systems that alert us to the
problem when it starts, and methods of bringing the database back up
rapidly when it goes down. In many cases, the outage is only for a few
minutes, and sometimes during dire straights, a few hours. As far as the
users and deputies go, there isn't anything we can do but wait for the
system to come back up.

We're acutely aware of the problem, I assure you. We all access SpamCop
from outside, just like everybody else, so we're often the first to
know. If the duty engineer isn't already on the problem, which they
usually are, we page them.

Unfortunately, our database and the way we use it is *hugely*
complicated and we haven't found the root cause of the problem. We've
found and fixed several little items that help keep things from going
awry, but not everything.

All I can ask is that you bear with us while we work on the problem.

- Don D'Minion - SpamCop Admin -
----- End Quote -----

-- 
Thanks and Best Regards,  Jeff G.
Please see my full sig at
http://forum.spamcop.net/forums/index.php?showuser=2041