[SpamCop-List] Re: XXX@devnul.spamcop.net

[Philippe Verdy (n.o-s.p.a.m+abuse)]

"RW" <nobody at spamcop.net> a écrit dans le message de news: 
dnhsq6$tcq$1 at news.spamcop.net...
> With wanadoo.fr, abuse.net returns both postmaster@ and abuse at .  We may 
> have heard from wanadoo.fr telling us they don't need/want two copies of 
> each report and to send to abuse@ only, so we'd devnull mail to 
> postmaster at .
>
> In the case of wanadoo.fr though, postmaster@ has bounced more than 50% of 
> reports sent, so the system set the account to bouncing and devnulls 
> reports destined for the address.

True for the postmaster@ address which is clearly ineffective. Even the 
Wanadoo support does not indicate its existence to its own subscribers.

The abuse@ address however is effectively working and effectively logged and 
archived for treatment.

When calling their support by phone, I could even get information about a 
few of reports I had sent either through SpamCop or manually from another 
ISP or directly from Wanadoo.

It is even possible to get contact when there's some technical difficulties 
or issues with the handling of some spams (for example when there are 
incorrect indentification, or broken headers during its transmission through 
several relays, or when some IP address is incorrectly reported due to 
missing or incorrect reverse DNS resolution caused by data that should have 
expired)

But for general case, I don't expect a personnal response to the reports I 
may send them, because this is already too much work for me alone with only 
the spams I already receive. Don't expect that any ISP will pay one support 
worker at its abuse desk for each of their customer, just to solve the 
problems they have wirth the spam they individually receive. Solutions are 
then necessarily global with compromizes taken so that it will not disrupt 
the normal email service for most people. This necessarily involves 
automated processes which, like filters for incoming emails, can't be 
completely perfect, because it's impossible to build a fully trustable and 
equally mutual relationship mesh with millions of parties.