[SpamCop-List] Re: Why Am I Blocked? FAQ

[Ellen]

"Miss Betsy" <nobody at spamcop.net> wrote in message
news:ctr7n0$spf$1 at news.spamcop.net...
>
>
> Since addresses did age off the bl for various reasons, at the time
> this written, in much less time than 48 hours, saying 'within'
> makes it accurate for any time within that period without going
> into all the details and it is still accurate even though the
> maximum time has changed, though it probably should be changed
> either to reflect the official time or made even more indefinite.
> And I did know that it had changed, but didn't think that it was
> that important to change this FAQ.  Admins will want to know
> exactly when or what the criteria are (which they will find if they
> use the official FAQ) and end users have no interest.
>

If you are going to write and post something called a faq that someone new
who comes into either the newsgroups or forums is going to be pointed to or
which it is likely that they will fall across on the way in, then it should
be accurate. When people see "faq" then they assume that the information is
the official information for the site as they have no way of knowing
otherwise.

The criteria for the blocklist changes periodically and the official
information on the website is what should be pointed to. People who see some
article calling itself a a faq expect it to reflect reality. It really does
make a difference that people know the current expiration is 24 hours with
no new reports and not 48 hours.

And end user have *great* interest in knowing when something is going to
delist -- our mail is overflowing with questions from end users as to when a
listing is going to go away. In many cases, the end user is a whole lot more
interested from what I can see.

Ellen
SpamCop